Welcome to Citizencarebd – Home Care Health Service. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or booking any of our home care services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Offered

Citizencarebd provides home-based health care services including but not limited to:

• Nursing care

• Elderly support

• Physiotherapy at home

• Post-surgical care

• Medical equipment rental

Services are subject to availability and location coverage.

3. Eligibility

To use our services, you must:

• Be at least 18 years old

• Provide accurate and complete personal and health information

• Agree to cooperate with our caregivers and follow health safety guidelines

4. Booking and Payments

• All service bookings must be confirmed through our website, phone, or email.

• Full or partial payment may be required in advance depending on the service type.

• Payment must be made through approved payment methods (e.g., bKash, Nagad, bank transfer).

5. Cancellation and Refund

Please refer to our Refund & Returns Policy for details on cancellations, rescheduling, and eligibility for refunds.

6. Client Responsibilities

• Provide a safe and hygienic environment for caregivers.

• Notify us of any changes in patient condition or service needs.

• Avoid any verbal or physical abuse towards caregivers — such behavior may result in service termination without refund.

7. Service Limitations

• Our caregivers are not authorized to perform invasive medical procedures unless specifically trained and agreed upon.

• We are not liable for health complications arising due to inaccurate or incomplete information provided by the client.

8. Intellectual Property

All content on the Citizencarebd website, including logos, text, images, and software, is the property of Citizencarebd and is protected by applicable copyright laws. Unauthorized use is prohibited.

9. Limitation of Liability

Citizencarebd shall not be held liable for:

• Any indirect, incidental, or consequential damages.

• Delays in service due to unavoidable circumstances (e.g., weather, traffic, caregiver unavailability).

10. Modification of Terms

Citizencarebd reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this page.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.

12. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Citizencarebd – Home Care Health Service
📞 Phone: 09-613166166
📧 Email: citizencarebd@gmail.com
🌐 Website: www.citizencarebd.com